Velvet Dreams has the right to amend, remove or vary these Terms at any time without notice. It is the Customer’s responsibility to be aware of any changes made to these Terms and by continuing to use and visit the Website the Customer agrees to be governed by these Terms as the case may be from time to time.
CANCELLATION, REFUND & EXCHANGE POLICY
- Unless provided for under these Terms, no cancellations or changes to Orders will be accepted, and the Goods will be delivered to the stated delivery address in accordance with these Terms. Therefore, the Customer should carefully check that its Order is accurate before the Customer submits it to Velvet Dreams. The Customer will, however, be able to return Goods in accordance with Velvet Dreams’s returns policy.
- Velvet Dreams may accept returns if the Customer requests a return within 3 days from the date of delivery. Goods must be unwashed, unworn and in their original purchase condition with original tags still attached with no signs of being removed and re-attached.
- Goods for return must be posted at the Customer’s expense.
- The Customer must include their order confirmation email & completed returns form within their return parcel.
- Any Goods which Velvet Dreams has elected to accept for either return shall be returned at the Customer’s expense. The Customer will not be refunded for the original postage cost unless the garment was faulty, or there was a dispatch error by Velvet Dreams. Further, refunds will not be issued for returned items unless an item is deemed to have a major fault which would make it unfit for its intended purpose.
- Due to health reasons, makeup, swimwear, intimates, hair accessories and jewelry cannot be returned unless deemed faulty or wrongly described as defined under the EU Consumer Law.
- Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note.
- Customer has no right to apply for refund while item is in transit.
- Maximum delivery time is 45 days from day of shipment, customers aren't able to request refund unless protection period of 45 days has passed.
These Terms constitute the entire agreement between the parties as to its subject matter and supersedes and cancels all prior agreements, understandings and negotiations in connection with it and may only be altered in writing signed by all parties.