♡ FREE U.S. shipping on orders $100+ ♡ Use code DREAMER for 10% off ♡

Shipping Information

What is the shipping cost?

 

 

United States

Standard: 10-15 days with flat rate charge of $4.99

FREE STANDARD SHIPPING on all orders over $100 

 

Canada

Standard: 15-25 days with flat rate charge of $6.99

FREE STANDARD SHIPPING on all orders over $100 

 

United Kingdom 

Standard: 15-20 days with flat rate charge of $7.99

FREE STANDARD SHIPPING on all orders over $150 

 

France, Germany, Italy, Spain, Portugal, Poland, Belgium 

Standard: 10-15 days with flat rate charge of $4.99

FREE STANDARD SHIPPING on all orders over $100 

 

Norway

Standard: 10-15 days with flat rate charge of $9.99

FREE STANDARD SHIPPING on all orders over $150 

 

Australia

Standard: 15-20 days with flat rate charge of $6.99

FREE STANDARD SHIPPING on all orders over $100 

 

New Zealand

Standard: 15-25 days with flat rate charge of $7.99

FREE STANDARD SHIPPING on all orders over $100 

 

Japan

Standard: 10-25 days with flat rate charge of $6.99

FREE STANDARD SHIPPING on all orders over $100 

 

Middle East

Standard: 12-25 days with flat rate charge of $7.99

FREE STANDARD SHIPPING on all orders over $150

 

Mexico 

Standard: 15-25 days with flat rate charge of $5.99

FREE STANDARD SHIPPING on all orders over $100 

 

South America

Standard: 15-25 days with flat rate charge of $6.99

FREE STANDARD SHIPPING on all orders over $100 

 

 

How long will it take to receive my order?

Order processing time takes 1-5 business days before shipment. Deliveries take usually 2-3 weeks! All Items Are Delivered Between 
15-25 Business Days With An Average Of 15 Days. This is simply an estimate, but most of the orders arrive sooner. Some orders may take longer due to location and customs clearance. We have a guaranteed delivery span of 45 Days. If There is an unusual delay in delivery, contact us or email admin@velvet-dreams.com for any enquiries! 

I have received only part of my multiple ordered items. Where are my other items? 

We ship from various niche factories using different carriers so some items might arrive earlier than others (this is why we are able to provide items cheaper than our competitors!). Often some items experience shipping delays while others do not. From our experience, small items and accessories tend to take a lot longer compared to clothing items - so don't be alarmed! :)  If you'd like to know the status of your items please use the tracking numbers provided in the email sent to you and enter it to 17track.net! 
What about possible customs fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens). Sometimes our warehouse will write a price on your package much lower than your order cost - this is not the value of your items, but rather to prevent custom fees! 

My tracking number isn't working?
Tracking numbers can take 5 days for it to start showing on the system. Sometimes, the embedded tracking system in the email notification is faulty and it is better to manually enter your tracking number into 17track.net. Note: When your item is in transit it means it is on its way - there may not be any shipping updates whilst it is in transit! I