Due to the effects of the COVID-19 please expect delays in the shipments

Shipping Information

What is the shipping cost?
Shipping costs are absolutely free worldwide.

How long will it take to receive my order?
Order processing time takes 1-5 business days before shipment. Deliveries take usually 2-3 weeks! All Items Are Delivered Between 
12-24 Business Days With An Average Of 12 Days. This is simply an estimate, but most of the orders arrive sooner. Some orders may take longer due to location and customs clearance. We have a guaranteed delivery span of 45 Days. If There is an unusual delay in delivery, contact us or email admin@velvet-dreams.com for any enquiries! 

I have received only part of my multiple ordered items. Where are my other items? 

We ship from various niche factories using different carriers so some items might arrive earlier than others (this is why we are able to provide items cheaper than our competitors!). Often some items experience shipping delays while others do not. From our experience, small items and accessories tend to take a lot longer compared to clothing items - so don't be alarmed! :)  If you'd like to know the status of your items please use the tracking numbers provided in the email sent to you and enter it to 17track.net! 
What about possible customs fees?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens). Sometimes our warehouse will write a price on your package much lower than your order cost - this is not the value of your items, but rather to prevent custom fees! 

My tracking number isn't working?
Tracking numbers can take 5 days for it to start showing on the system. Sometimes, the embedded tracking system in the email notification is faulty and it is better to manually enter your tracking number into 17track.net. Note: When your item is in transit it means it is on its way - there may not be any shipping updates whilst it is in transit! I